At BetStGeorge Casino, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, use our mobile platform, or play BetStGeorge Games.
We operate in full compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the strict standards set by the UK Gambling Commission (licence account 67818). Transparency and trust are at the heart of everything we do.
Who We Are
BetStGeorge Casino is operated by Bet St George Limited, a company licensed and regulated by the UK Gambling Commission. Our commitment to fair play and player protection includes strong data protection practices.
If you have any questions about this Privacy Policy or how we handle your data, please contact us via the support section or email our Data Protection Officer.
Information We Collect
When you register, play, or interact with BetStGeorge Casino, we may collect the following types of personal data:
- Identity and Contact Data: Name, date of birth, email address, phone number, and residential address.
- Verification Data: Documents such as passport, driving licence, or proof of address (required for age verification and regulatory compliance).
- Financial Data: Payment details, transaction history, and deposit/withdrawal records.
- Technical and Usage Data: IP address, device type, browser information, login times, and pages visited.
- Gaming Data: Game history, bets placed, wins, losses, and session details within BetStGeorge Games and the live casino.
- Marketing and Communication Data: Your preferences for receiving offers, bonuses, and newsletters.
We only collect what is necessary to provide our services, comply with legal obligations, and improve your experience.
How We Use Your Personal Data
We use your information for the following lawful purposes:
- To create and manage your account at BetStGeorge Casino.
- To verify your age, identity, and location (essential for UK gambling regulations).
- To process deposits, withdrawals, and financial transactions.
- To provide and personalise BetStGeorge Games, live casino, and other services.
- To detect and prevent fraud, money laundering, and problem gambling.
- To send important account notifications and respond to your support requests.
- To improve our platform, analyse usage, and develop new features.
- To send marketing communications only where you have given consent (you can opt out at any time).
Legal Basis for Processing Your Data
Under UK GDPR, we rely on the following legal bases:
- Performance of a contract (managing your account and providing gaming services).
- Legal and regulatory obligations (UK Gambling Commission requirements, anti-money laundering rules, age verification).
- Legitimate interests (improving our services, preventing fraud, and personalising your experience).
- Your consent (for marketing communications and certain cookies).
Sharing Your Personal Data
We may share your data with:
- Trusted third-party service providers (payment processors, identity verification agencies, game suppliers, and hosting companies) who help us deliver our services.
- Regulatory bodies such as the UK Gambling Commission when legally required.
- Law enforcement or other authorities if we suspect illegal activity or are required by law.
All third parties are carefully selected and bound by strict data protection agreements. We do not sell your personal data to third parties for marketing purposes.
Data Security
We take the security of your personal information very seriously. BetStGeorge Casino uses industry-standard encryption, secure servers, firewalls, and other technical measures to protect your data against unauthorised access, loss, or disclosure.
Access to your data is restricted to authorised personnel only, and we regularly review our security procedures.
How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law (typically 5–7 years for gambling records due to regulatory requirements). Once no longer needed, we securely delete or anonymise it.
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right to access a copy of your data.
- Right to rectification (correct inaccurate information).
- Right to erasure (“right to be forgotten”) in certain circumstances.
- Right to restrict processing.
- Right to data portability.
- Right to object to processing, including for marketing.
- Right to withdraw consent at any time.
To exercise any of these rights, please contact our support team or Data Protection Officer. We will respond within one month.
Cookies and Tracking Technologies
BetStGeorge Casino uses cookies and similar technologies to enhance your experience, analyse site usage, and deliver personalised content. You can manage your cookie preferences through our cookie banner or browser settings.
For full details, please see our separate Cookie Policy.
International Transfers
Your data is primarily processed within the UK and EEA. If any transfer occurs outside these areas, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to maintain the same level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, and we will notify you of significant changes via email or website announcement.
Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, please reach out to us:
- Via live chat on the BetStGeorge Casino website
- By email: support@betstgeorge.com (or dedicated DPO email)
- Through your account settings
We are here to help and committed to resolving any privacy-related matters promptly.
Thank you for trusting BetStGeorge Casino with your personal information. We are dedicated to providing a safe, secure, and enjoyable gaming environment while respecting your privacy at all times.
Gamble responsibly. 18+ only.
This Privacy Policy is governed by the laws of England and Wales.